Meet the Service Desk Team

The Smart City Vocational College Service Desk is situated at Head Office on the Sunshine Coast, QLD. To contact the Service Desk call 1800 BE SMART (1800 23 76278) or email to servicedesk@smartcitycollege.edu.au.

The Service Desk is available to assist with items including, but not limited to:

  • Support calls to learners for encouragement and to offer assistance if needed
  • Accepting and escalating learner training support requests, complaints and cancellations
  • Learning Management System induction and support (e.g. the Smart City Hub)
  • Technical Support with loan laptops and/or loan dongles
  • Internet recharge for loan dongles
  • Learner change of details
  • Learner transfer of campus
  • Learner surveys

The Service Desk operates from 8.30am to 4.30pm Monday – Friday AEST.

Service Desk Web